Returns Policy

Last updated June 26, 2023

Thank you for your purchase. We hope you are happy with your purchase. However,
if you are not completely satisfied with your purchase for any reason, you may return
it to us for a full refund only. Please see below for more information on our return
policy.

RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All
returned items must be in new and unused condition, with all original tags and labels
attached.

RETURN PROCESS
To return an item, place the item securely in its original packaging and include your
proof of purchase, then mail your return to the following address:
RealRack
Attn: Returns
139b Wordsworth Street
Christchurch, Canterbury 8023
New Zealand

Please note, you will be responsible for all return shipping charges. We strongly
recommend that you use a trackable method to mail your return.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process
your return. Please allow at least twenty eight (28) days from the receipt of your item
to process your return. Refunds may take 1-2 billing cycles to appear on your credit
card statement, depending on your credit card company.

EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to
arrange a refund or exchange.

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
0210575864
realracknz@gmail.com