FREQUENTLY ASKED QUESTIONS

PLEASE READ THROUGH OUR FREQUENTLY ASKED QUESTIONS AND IF SOMETHING STILL DOESN'T MAKE SENSE OR YOU HAVE A QUERY, FEEL FREE TO CONTACT US

Will a RealRack fit my vehicle?


Yes, Real Racks can fit on almost any vehicle with a tow ball. We have interchangeable mounts that suit almost any vehicle out there. The mount is available to fit on either a 'regular' 50mm (or 1 7/8th) tow ball or a 2" square hitch.




Will my bike fit on a RealRack?


Our design is not a wheel cradle, therefore wheel and tire size do not matter and almost any bike, from small kids bikes right through to DH bikes and e-bikes will fit. Real Racks unique steerer tube mounting solution means that as long as your bike doesn't have One-Up style plug in the bottom of your steerer tube, then your bike will fit.




Does the rack require straps for support?


If you have a regular tow ball, you will require straps from the rack to the car to provide support to the rack. If you have a 2" square hitch (more common on utes and larger 4WDs) you may not require the extra straps for bracing.




How much do the racks weigh?


Six-Bike and E-Bike racks are 16-18kg. Four-Bike racks are 10-12kg. Two-Bike racks are 8-10kg.




How many e-Bikes can a Real Rack carry?


This is dependant on the rack, on the regular 2,4, 6 bike racks we have a limit of 24kg per bike whereas the e-Bike rack is designed specifically for the heavier weights of e-Bikes.




Do you have a shop?


Not yet, but if you would like to see a rack in person, the following shops have a Real Rack on display in Christchurch: Goat Cycles - Barrington Street Cycle Surgery - Wilsons Road Church Corner Cycles - Riccarton Road




Can the rack carry kids bikes and road bikes?


YES, we can carry almost any bike. If you look closely at the photos, the padding on the top bar runs across the full width, this allows kids bikes and road bikes to hang NEXT to the mount and be tied on using all of the bungees provided on the rack.